Terms + Conditions



  • www.matteocharles.com complies with the current requirements of the Australian Consumer Law and has SSL certificate enabled
  • When placing your order it is important to ensure the correct delivery address and receiver’s name is provided (including any business name if shipping is to a work address).
    Matteo Charles will not take responsibility for orders lost due to incorrect delivery information provided.
  • All orders are processed in AUD (Australian Dollars) , if you are paying via a US/International PayPal account or Credit Card your order will be processed in AUD and the final cost to you will be dependent on the current global currency exchange rate from your bank/paypal at the time of purchase
  • Delivery time is estimated and can be up to 10 working days with Australia and up to 21 working days for all International shipping
  • Matteo Charles does not hold the responsibility for ANY import duties and/or taxes this is the sole responsibility of the customer/purchaser
  • All payments are processed via PayPal where you can pay via your PayPal account or Credit Card
  • For privacy and security purposes we do not sell, rent or disclose your personal details to any third party
  • Matteo Charles does not offer returns for change of mind, if your product arrives damaged please contact admin@matteocharles.com